FAQ
SHIPPING & RETURNS
What countries do you ship to?
Currently, we ship to most countries worldwide, including the United States, Canada, the United Kingdom, Australia, New Zealand, and Europe. Please see ourSHIPPING page for more information!
How long will it take to get my order?
Order Processing Time：
We strive to process all orders within 1-3 business days of receiving your order. Orders placed using courier will be given priority and processed first.
*While we make every effort to have all orders shipped out in a timely manner, the above timeframe is a general guideline and there will be delays during holidays, sales or busier periods.
*Once your order has been shipped, you will receive an email notification with your tracking number. These emails may sometimes go into your spam folder, so please don't forget to check
Our standard delivery times are:
- US: 3-8 Business Days*
- International: 6-15 Business Days*
*These are only estimated delivery times. Due to the high volume of shipments at this time, shipping couriers are unable to guarantee estimated delivery dates. Please use the tracking number provided for the latest updates.
How much does shipping cost?
- Standard shipping is FREE for orders of $39 or more.
- Please see our full breakdown of shipping rates for international locations HERE.
My package arrived damaged, or the wrong item was received.
- Sorry about that - let's get this sorted for you asap.
- Please email:support@somiy.com within 7 days of receiving your parcel.
How do I make a return or exchange?
- If you need to make a return or exchange, please visit our RETURNS & EXCHANGES page.
- For all returns inquiries, please email: support@somiy.com.
Product
Are your products safe?
Absolutely! Topboring products are carefully designed and tested to be safe for anyone. However, supervision is recommended for usage by children and age requirements are marked on individual product pages.
Are your products eco-friendly?
We try as hard as we can, where feasible. Our products are made from eco-friendly, ethically-sourced materials where possible.
What sensory needs do your products address?
Our curated selection helps address a variety of sensory needs for neurodivergent individuals, from noise sensitivity to sensory overload, workplace burnout, poor sleep qualities, as well as products proven effective in executive dysfunction improvement & training.
How do I know which product is right for my needs?
Our product descriptions outline the key benefits and use cases. Our blog also has guides to help match needs. Feel free to contact us for personalized product recommendations!
Can I customize the items?
We are working on this! Subscribe to our email list and you will be the first to be notified once its ready. Otherwise, drop us a line and we will see what's possible.
OTHER
Any questions?
You can contact us through our contact page! We will be happy to assist you.